Are You at Risk of Being “Uberized”?

If you’re like many Business Owners and Leaders you probably feel pretty good about the position you hold in your market… so did the taxi cab companies and drivers before Uber became a reality. Now they are scrambling and trying to find a way to survive… even to the point of trying to get political help in different cities to stay afloat.

Disruption and Commoditization have impacted virtually every industry today. There probably isn’t a single industry that hasn’t been impacted by a disruptive organization entering their market and stealing some of their market share. Uber is an excellent example but there are many others that have been equally disruptive. Companies such as LegalZoom have taken billions of dollars away from attorneys over the past several years. They captured and disrupted a document and transaction-based business and turned it into a commodity by substantially lowering the pricing of document preparation… impacting attorneys all over the country.

Amazon was an early disruptor to the entire book business… taking significant market share away from Barnes and Noble and Borders who were recognized giants in the book industry. And we certainly can’t forget about Blockbuster’s demise when Netflix entered the market. They were the unquestioned dominant leader in video rental and were virtually replaced overnight by an unknown company with a new disruptive business model that matched the needs of customers at substantial savings.

Even though these examples are in completely different industries there is one common thread that runs through all of them… they didn’t believe anyone could disrupt their dominance in their market. While it’s awesome to believe in your product or service, it’s dangerous to think there isn’t someone waiting in the wings to take away your position. Unlike any other time in history, we are now seeing new companies coming into traditional industries from many unrelated areas and establishing a disruptive model and capturing significant market share. This trend is only going to continue now that it has shown massive success over the past few years. So what can you do, as the leader of your business, to either avoid or minimize the impact of this potential disruption?

While commoditization is difficult to combat with products and services over a long period of time, there is at least one alternative that appears to withstand the test of time and delivers differentiation in the market… your CUSTOMER EXPERIENCE.

It is difficult to continually come up with new products and services to satisfy the ravenous appetite customers have today. Just when you think you have the best and leading edge product or newest service, someone comes in and “one-ups” you and takes away the leading spot. While you might remain there for some period of time, it is difficult to remain at the top for extended periods of time. Apple is one of the few that has been successful at this… but it took them many years of living in the shadow of Microsoft and others before they became the dominant leader. Today, Microsoft is in this unenviable position and trying to fight their way back to the top… especially in the race for the Cloud.

But these are behemoth companies… not the SMB market. They can throw billions of dollars at innovation and products and hope they find a winner. The small and mid-sized business (SMB) can’t be this frivolous with their cash and making too many product/service mistakes can wipe out a business before anything comes to fruition. The proven alternative to this madness is to focus on the ONE THING that is completely in their control to design and deliver… their CUSTOMER EXPERIENCE.

Customer Experience has both short and long term advantages. It is something that can be created and implemented within the year but last for many decades to come when implemented properly. And by properly I’m not talking about telling all your employees they need to be nicer to the customer… that never works for the long term… every company can be nice to their customers if they try. This isn’t the answer… this isn’t the differentiator… but it’s on the right track.

Creating a customized CUSTOMER JOURNEY that is built upon a very well defined Customer Experience Process (something we call Customer Experience Mapping) is what allows companies to reap these rewards for many years into the future. Think Disney… they created “the happiest place on earth” and continue to deliver this experience year after year after year. This didn’t happen by holding a meeting and telling all their employees and characters to be nicer to their guests… it happened because they have a very well defined Customer Journey that is built on a foundation of a well-designed and executed Customer Experience.

Nordstrom did the same thing many decades ago. They started selling shoes… then clothing… all at high prices. But they started with a very distinct process inside the organization for delivering an incredible customer experience day in and day out. Zappos followed this same model… sold shoes… one of the ultimate commodities in the clothing industry… and they dominate today. They don’t give discounts and silly things like “one day only” sales (every day)… they simply deliver a remarkable Customer Experience to every customer every day… and their customers love to buy from Zappos. And it has worked out pretty well when you consider they went from zero to over $1 Billion in revenues in less than 10 years and were sold to Amazon for more than a billion dollars. Not a bad model if you ask me.

One way to avoid being COMMODITIZED and losing customers is to design something even new entrants can’t copy… the experience you offer. If your Customer Experience is so incredibly amazing and remarkable… WOW… every single day with every interaction, this creates immediate differentiation and a long tail of success. It is the ultimate weapon against commoditization or even new entrants into a market. For a new disruptive entrant to take away market share they would need to be so much better and cheaper than anything you offered… which is difficult to do today. And for those of you that are saying to yourself right now, “Yea but we’re different, we do a good quality job and treat our customers well so we aren’t at risk,” I would offer you some instant advice… take the blinders off and get real with looking at your business. This is living in a fantasy world… this isn’t looking at your company from the eyes of your customer… they are seeing something very different. And if someone came into your market today and offered a completely different (and awesome) experience to your customers at or below your price they would be gone in a heartbeat.

Achieving long-term dominance doesn’t happen by “being nicer to your customers” and thinking you have created differentiation… you haven’t. Being CUSTOMER OBSESSED and creating a process based CUSTOMER JOURNEY that has a well laid out and documented CUSTOMER EXPERIENCE PROCESS at the heart of it is what will help you avoid being “Uberized.” This strategy gives you differentiation, uniqueness, and a special place in your customers heart and mind… it gives you the “long tail” of success.

I would strongly and passionately encourage you to learn more about why and how this is completely different than what you are probably doing today. If there was ONE THING TO FOCUS ON IN 2017 it would be to create a strategy based around a well-planned Customer Journey which incorporated an incredibly awesome Customer Experience by Mapping out all the experiences your customer will receive when they interact with your business (there are usually over 20 for most companies in the SMB market). If this is of interest and you want to learn more, let’s grab coffee and I can share how some of the best companies in the world have followed this path… for decades… and still dominate in their industries. I think you will find it a fascinating discussion…

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LYFT Driverless Car Network

Not so long ago in the past and to be more specific, it has been just 4 years since the announcement of LYFT as a large competitor for Uber. Today the company has grown in size and popularity and is definitely making waves in terms of pricing along with coverage. This company was first thought of as a fly by night company to be hauled away in the next big growth of Uber. However, this has been a far thought for LYFT. This company has been silently building itself and engulfing its efforts in technology. Their most recently talked about innovation to be brought online will be a Driverless Car Network.

Now many have bogged at the idea of Driverless cars, but they are becoming more and more trendy as time moves on. Innovators such as Mercedes has put self-driving capabilities in many of its models, followed by General Motors Nissan, Toyota, Audi, Volvo, and Tesla. Self-driving cars are no longer a talk of possibility; they are now here to stay. For that reason, GM has jumped on the forefront to invest $500 million in LYFT’s initiative for their Driverless Car Network. This effort essentially will change the way how we commute and reduce the risks associated with impaired drivers or drivers which are inebriated. As opposed to going out in the car yourself to make a pickup of a friend or parents, a simple call or selection in the LYFT app will send a Driverless LYFT vehicle to the pickup aid of the designated person and taking them safely to their next location without incident. This means that the 94% of road accidents which are caused by human error will be drastically dropped due to the car being driven by Artificial Intelligence. Roadways will be more accessible with less vehicles cluttering the highways as more accessibility for carpools and more ability to work while riding effortlessly to work or to school. Many traffic jams are accounted by accidents which occur during morning or evening rush hour. Imagine not having to deal with such delays and being able to effortlessly get home while finishing up a project for work, school, or leisure. This is the future the LYFT is in the process of unveiling to the world in 2017. As far as designs for the Driverless Car Network that LYFT will unveil in 2017, its all just speculations as LYFT along with General Motors has managed to keep talks or leaks about the designs under heavy guard. At the moment these companies stand at the cusp of changing the way how we all use our vehicles and LYFT is the company that is driving the helm.

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New Jeep Wrangler Review

Introduction

The Jeep Wrangler Unlimited is a medium-sized, compact car from the famous SUV manufacturer. Its design roots can be traced back to Willy’s MB and Jeep CJ that used to be produced back in the early days of the SUV. The new Jeep Wrangler models have the traditional toughness you could expect from a Jeep yet gives an entirely refined appearance. The new 2017 Jeep Wrangler Unlimited is expected to hit the showrooms later this year. So, let’s give you a run-down of what you can expect from it and what changes are present from its earlier 2016 version as well as what its competitors are up to.

Appearance

The new 2017 Jeep Wrangler Unlimited won’t have a complete shift from its 2016 version that’s for sure since any major design overhaul from the company invites scepticism from the auto lovers. Most of us have been used to the rugged frame, full throttle four-wheel drive and a pair of robust axles and so we can’t expect anything too far-off. But, regarding the new model’s materials used, Jeep is expected to use rendered Aluminium since it will make the car even stronger yet lighter. You can also expect the iconic folded down windscreen as well this time around! Any mechanical changes?

Since Jeep has going on about it a while, we can possibly expect it in the 2017 edition, and that is the small matter of automatic transmission. The 2016 Jeep Wrangler Unlimited had 6-speed manual and 5-speed automatic transmission, and the problem was with the latter since the power breakdown wasn’t enough to cater for the heavy requirements of an off-road vehicle. So, Jeep will increase it to an 8-speed automatic transmission this time around, and this will help improve the accelerator response and fuel efficiency on the go for the new car. Torque is expected to remain unchanged at 260 lb/ft. The same thrilling 4WD experience will also be continued (Like it is ever going to end!)

Fuel Economy

Thanks to the new 8-speed automatic transmission and body frame, the fuel efficiency of 2017 Jeep Wrangler Unlimited is expected to increase significantly this time around. It can be as much as 1-2 mpg in manual transmission and 3-4 mpg in the automatic transmission. The car is expected to continue with 87-Octane fuel just like before. They are expected to go up a little bit more than the yearly inflation rates since the change in the transmission and body would require more premium work. Price range from a manual transmission-based two-door Sport model @ $25,000 and a fully loaded Rubicon around $45,000 inclusive of the destination fee that was about $1,000 on its own.

Competitors

Nissan Frontier, Subaru Forester, Toyota Tacoma and Colorado from Chevrolet are just a few of the competitors you can expect to give a tough time to the Jeep’s new and refined monster. But regarding fuel economy and pure thrill, who can come close to this beauty?

When is the release date?

The new 2017 Jeep Wrangler Unlimited is expected to release by late 2016 or early 2017 according to carpreview.com.

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Economic Cycles, Stock Market Crashes and the Scary Scenarios

Here we are ready to inaugurate a new president in 2017 and our stock markets are at all-time highs after a huge ‘Trump Bounce’ after the election. Many that study stock market history admit that we are in a need for a pull back as the DOW is almost ready to break 20,000 pts. What does all this mean?

Well, many analysts are suggesting it is very possible we could get a market correction in mid to late 2017 and that it could be 10-20% by the time it is done, the longer this nonsense goes on, and the bigger the bubble builds then the bigger the drop, we are over bought, almost everywhere. Then all that money printed that ended up inflating emerging markets will look for safe haven, coming back here in the short term. As those go one-by-one, that money flies out, because the money is looking for the nicest looking house (for now) in a majorly bad neighborhood, look at the EU, Japan, Middle East, India, and who knows what the hell China’s real numbers are, they have one thing going for them, they own our debt – but that might not be worth much if things go on. All that money coming back to safe haven in the US will cause inflation here, but at what cost?

Cheap loans, another bubble burst and look at the Student Loan issues 35% in default (past 90-days) and cheap car loans is only producing higher repo rates which are hidden by increased sales figures. It’s all lipstick on a big pig, socialism doesn’t work and you can’t have utopia unless you build it, and that takes capitalism which we are crushing into next week for the falsehood of cronyism. But I digress.

If we don’t get a back pedal on the stock market soon, it will all come at once, and 2008 was 8-years ago remember? That wasn’t a recovery that I’d be bragging about – basically we’ve increased regulations, size of government, and cut our military – all very stupid things to do in the present period. We are digging a hole, and I assume when if it starts to fall apart the left will blame capitalism and get their people back into power – and they will just make things worse – this seems to be a repeating problem with humanity doesn’t it? That is what socialists always attempt to do, but it all collapses anyway – Venezuela, Argentina, Greece, Spain, Italy, Portugal, Zimbabwe, hell, how about that Arab Spring a few years ago, still in shambles – Libya, Egypt, Tunisia, Syria, Yemen, who’s next? Jordan, Turkey, Saudi Arabia? Civil unrest, food shortages, people will demand what was promised and take down their governments to get what’s left. Beware the socialist mobs. But I keep digressing.

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Autodesk : Top 4 New Features

Autodesk introduced AutoCAD 2017 in March 2016 aiming to help its users stay at the forefront. This latest release lets you work quicker and smarter across connected desktop and mobile solutions, create personalized design experiences, easily team up with colleagues, and stay updated with the latest features and updates. AutoCAD 2017 also includes AutoCAD 360 Pro, a mobile app that allows users use AutoCAD on the go. The latest version addresses several user functionality requests and delivers features that enhance everything from workflows to graphics processing. According to Autodesk, several AutoCAD users globally will be benefitted by several enhancements that have been added in the latest version, such as enhanced 3D printing, new features such as ‘smart centrelines’, share design views on cloud and improvements to PDF handling features.

In the updated features of the 2017 version, PDFs have been added to the supported ‘import file’ formats. As a result, users can import geometry, True Type text and raster images from a PDF file or underlay into the current drawing as AutoCAD objects. Also, the centerlines and center marks get updated accordingly when users move associated objects. Learning content and product updates are seamlessly delivered to help users get the most out of new features with Autodesk Desktop app, an application that substitutes Autodesk Application Manager. Here, users also tend to get the latest security patches and updates for all 2015, 2016, and 2017 versions of Microsoft Windows based Autodesk products. Now, let’s discuss the top 4 new features that Autodesk has included in its AutoCAD 2017 release. Top 4 New Features in Autodesk AutoCAD 2017

Enhanced 3D printing

Utilising the new Autodesk print studio you can create a 3D print ready file and directly print it in nearly all types of 3D printers. This 3D printing tool is offered by spark technologies and is available for 64 bit machines only. To make full use of this tool, you need to go to AutoCAD 3D modelling workspace and select print studio tool from 3D print panel of output tab. If it’s the first time you are using this tool then a prompt will appear from where you can download this tool. After you’ve downloaded and installed, click on print studio again and click on watertight or closed mesh object from your drawing which you want to use for 3D printing.

Smart Centrelines and Centre marks

This new AutoCAD release lets you to easily add centre lines and centre marks to the geometry. Likewise, you need to type the command ‘Centremark’ and click on circular object to create the centre mark, you can use this command to make a centre mark on circle, arc and fillet. Share Design Views on Cloud

Now, you can directly share files with users who don’t even have AutoCAD using A360 cloud account and all they require is a web browser for accessing shared drawing. In order to share a drawing, ensure that you’re logged into your Autodesk 360 cloud and your drawing is saved.

Co-ordination Model

In AutoCAD 2017 coordination model functionality has been improved with support for object snaps. Attach a Navisworks or BIM 360 Glue model to your AutoCAD drawing so you can view it as an underlay. Then just use the standard AutoCAD endpoint and center object snaps to snap to exact locations as you create and edit your design based on the attached models.